Commissioning, pilot certification, remote diagnostics and spare envelopes on the shelf. Every account has a named engineer who has flown the system you bought.
An engineer comes to your first site, sets the system up with your crew and stays for the first working day. You start with a configuration proven on your own asset, not a factory default.
Schedule Commissioning
Flight and pressure logs upload after each session. If something drifts, we see it before you do and ship the part before the job stops. Response within one working day, worldwide.
Open a Support Ticket
Muscle envelopes, nozzles, seals and pump kits held in regional stock. Annual service contracts include a scheduled overhaul and a loan unit while yours is away.
See the Service Parts List
A difficult surface, an unusual airframe, a coating we have not sprayed before. Our FAE team runs the trial, documents the parameters and hands you a repeatable procedure.
Talk to an FAETraining runs at your site or at our facility in Shenzhen. Pilots leave certified on the exact system they will fly, with a logbook and a written procedure for their asset type.
Two days. For crews that will run the system daily.
Three days. For the person signing off the job.
Two days. For in-house maintenance teams.
From case to first flight, with the pump and tether laid out correctly.
Which head for glass, stone, coated panel and frames.
The 400-hour service part, swapped in under ten minutes.
Checks and settings for working the system in cold conditions.
If your question is not here, our support team answers within one working day.
They need whatever the local aviation authority requires for the drone itself — in the EU, typically an A2 certificate for the M350 class. Our systems do not add a licensing requirement, but working heights above 15 m in the EU usually fall under STS-01.
The muscle envelope is the 400-hour service part. It is swapped on site in under ten minutes, and spare envelopes are held in regional stock.
Tell us the airframe you fly and our FAE team will check it with you. An unusual airframe is handled as an application engineering job, with the parameters documented for your crew.
Flight and pressure logs show the drift, and the part ships from regional stock before the job stops. Annual service contracts include a loan unit while yours is away.
Wind and weather decision limits are part of the Plan and supervise course, so the person signing off the job makes the call on site. Your named engineer can walk you through the limits for your asset.
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